Experience

BOARD AND GOVERNANCE EXPERIENCE

Lawson Grains Non-Executive Director 2020 – current

Sportech Industries Executive Advisor 2020 – current

Orygen (youth mental health) Non-Executive Director
Chair of the Orygen Foundation
2020 – current

Business Council of Co-operatives and Mutuals Non-Executive Director 2017 – 2019

Cuscal Cuscal (payments platform) Non-Executive Director 2015 – 2019

CUA : CUA Health Ltd Director 2015 – 2019
CUA Financial Planning Director 2015 – 2019
Credicorp Insurance Director 2015 – 2019
Credicorp Finance Director 2015 – 2019

World Vision Australia Non-Executive Director 2008 – 2017
Chair of Audit Committee 2013 – 2017
Chair of Board Development & People Committee 2011– 2013
Member of Audit Committee 2008 – 2010

Places Victoria (government agency) Non-Executive Director 2014 – 2015

Rural Finance Corporation Director and Member of Remuneration
& Capability Committee and Credit Committee
2010 – 2014

ANZ Banking Group Limited Member of Credit Committee 2010 – 2014
Member of Operating Risk Executive Committee 2006 – 2010
Chair of ANZ Staff Foundation 2008 – 2010
Chair of Reconciliation Action Program 2006 – 2008

CEO AND EXECUTIVE EXPERIENCE

Credit Union Australia (CUA)
Australia’s largest credit union
Revenue of $600 million
$15 billion in assets
CEO / Director of CUA subsidiaries

  • Improved staff culture score by 10% to 66.7%, whilst keeping
    engagement score high at 78%
  • Led the transformation from home loan product seller to member
    centric organisation
  • Identified and managed collaboration with USA-based Umpqua Bank
    to build a strong digital capability
  • Maintained high Net Promoter Score (38) whilst CUA invested +$20m
    pa into future capabilities
2015 – 2019

Rural Finance Corporation
Victorian government owned
agriculture bank
Revenue of $123 million
$1.45 billion loan book
Chief Executive Officer and Director

  • Grew lending by 20% and net profit by 51% (whilst distributing 16.5%
    pa to government shareholder)
  • Achieved NPS of 77% and staff engagement scores over 80%
  • Managed the sale of the business for a net return to the government
    of over $400m
2010 – 2014

Australia & New Zealand
Banking Group (ANZ)

Senior Executive Roles including:

  • Chief Risk Officer, Institutional Global (revenue $5B)
2008 – 2010
  • Managing Director, Regional and Rural and Small Business Banking
    (revenue $1.5B)
2004 – 2008
  • General Manager, ANZ Pacific and Personal Banking Asia
    (revenue $100m)
2002 – 2004
  • Chief Operating Officer, Small to Medium Business – Australia and
    New Zealand (revenue $750m)
2001 – 2002
  • Regional Executive, Corporate Banking (revenue $22m)
1997 – 2000
  • Country Head Solomon Islands / Oman (revenue $42m)
1992 –1997

NOTABLE PROJECTS

DIGITAL TRANSFORMATION AT CUA
• Customer-centric approach
• International partnership
• Industry first for customer choice

I’m very proud to have led the team that built a strong digital capability at CUA. For various reasons, including that CUA is an amalgam of 171 credit unions, the organisation still had many paper-based processes.

Obviously, with the growing popularity of smartphones and mobile payments, this had to be fixed. I introduced an “anywhere anytime” strategic goal to focus on CUA’s capability online and specifically on the smartphone.

I was committed to achieving our digital agenda by partnering with experienced digital developers, rather than spend the members’ money on building “things” that others could do better, faster and cheaper. So I identified several international banks in Silicon Valley and then developed and managed a collaboration model with Umpqua Bank, Nationwide Bank and DeVolks Bank. This partnership enabled CUA to integrate a new distribution channel using APIs to deliver “digital with a human touch”.

The outcome, called iM CUA, transformed the Australian marketplace for personal banking, by being the first digital platform to enable the customer to select and chat to their own personal banker.

I oversaw the delivery of a new payment platform with the result that CUA was among the very first to offer all the apps in the digital wallet (Apple Pay, Google Pay etc). Our new mobile banking app gave new customers the ability to open an account and begin to transact in 3 minutes, via their preferred device.

CUA’s customer experience was transformed through fully leveraging digital platforms and technology, and the operating model resulted in new capabilities for team members based in Brisbane, Melbourne and Sydney. CUA was recognised with two prestigious industry awards acknowledging this achievement.

SALE OF ANZ BANK’S OMAN OPERATION
When I joined ANZ, I told the HR person who recruited me that I was keen to travel and the bank gave me many opportunities to do so.

One of my international roles was as Country Head in Oman in the Middle East. Part of my brief was to manage the sale of ANZ’s operations there. I identified a buyer, negotiated the sale and then set up a new bank in Oman for the new owner.

This sale generated a return to ANZ that was the equivalent of 19 years earning of the business that was sold – a pretty good outcome!

I was living in Oman at the time of the Iran-Iraq war which did make things a little uncomfortable. But it was a great experience working with wonderful people and I have fond memories of playing cricket in our friendly “Desert Ashes” competition.

HONOURS

I think my main part in achieving these wonderful honours was to hire the people who made me look so good! I am deeply grateful to everyone who contributed to my successes and I share these awards with them.

EXECUTIVE OF THE YEAR – FINANCIAL SERVICES 2018
HIGHLY COMMENDED CEO OF THE YEAR 2018

Joined by my wife Cathy and two thrilling awards from CEO Magazine

CUA LEGACY AWARD 2019

With CUA’s Chief People Officer Tracey Lake and CUA Chair Nigel Ampherlaw who presented me with the inaugural Legacy award at CUA’s Gatsby-themed annual awards night

INTERNATIONAL EXPERIENCE

I’ve been very fortunate to live, work and study around the world during my career. The exposure to other cultures and values has helped to keep me focused on people and to develop a deep understanding of the impact and importance of corporate culture.